FAQ
Do you offer priority support for corporate clients?
Yes. Corporate clients receive a dedicated support line and account manager.
How quickly will I receive payment after a patient visit?
Most claims and payments are processed within 7–14 business days, depending on insurer confirmation.
Is MiAid suitable for small companies, or only large enterprises?
MiAid offers flexible plans for startups, SMEs, and multinational corporations.
Does MiAid share data with third parties?
No. We only share information with providers or insurers you authorize.
Can I switch plans later?
Yes, you can upgrade or downgrade plans at any time.
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Can MiAid support telehealth providers?
Yes. We connect patients to international telehealth services, including follow-up care, not just in-person visits.
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How does MiAid help reduce corporate liability?
By documenting care access and providing 24/7 support, MiAid helps organizations meet duty-of-care obligations and reduce risk exposure.
Are there hidden fees?
No. All fees are transparent, and subscription plans clearly list what’s included.
What if I lose my passport or need non-medical help?
MiAid can connect you to your embassy, local services, and assist with emergencies beyond healthcare.
Where is my data stored?
Data is stored in secure, compliant AWS servers located in your region whenever possible.
How is MiAid different from regular travel insurance?
Travel insurance only pays for care after the fact. MiAid actively helps you find care, speak to doctors, and get support in real-time.
Can I get help with non-medical travel issues?
Yes. We assist with embassy contacts, lost documents, and local emergency navigation.
What happens if I get sick in a country without good hospitals?
MiAid will help you locate the best available care locally, and if necessary, coordinate medical evacuation options with your insurer.
Can HR teams monitor staff wellbeing while abroad?
Yes. With employee consent, HR can receive aggregated reports and alerts if staff access care while overseas.
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Do you offer discounts for families or groups?
Yes. We provide family bundles and corporate discounts for groups.
Can I delete my account and data?
Yes. You can request full deletion of your account and all associated data at any time.
What languages does MiAid support?
Currently English, Mandarin, Spanish, French, and Arabic, with more languages being added.
Is there a cost for providers to join MiAid?
Q: Is there a cost for providers to join MiAid?
Basic listing is free. Premium plans are available for providers who want enhanced visibility and direct booking features.
What countries does MiAid cover?
MiAid operates globally, with provider networks in major travel destinations across Asia, Europe, North America, and the Middle East.
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Can I cancel anytime?
Yes. Subscriptions are flexible with no lock-in contracts.
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Do you offer emergency support?
Yes. Our care team is available 24/7 for urgent medical and travel safety situations.
How does MiAid protect against data breaches?
We use secure cloud infrastructure, continuous monitoring, and regular third-party audits.
How does MiAid work?
Travellers use the MiAid app to connect instantly with multilingual support, nearby clinics, telehealth services, and insurance coverage. Corporate partners can manage staff care centrally.
Does MiAid handle payments?
Yes, we streamline billing between patients, insurers, and providers when applicable.
Is there a cost to use MiAid?
MiAid offers both free basic features and subscription plans with extra benefits, such as discounted telehealth and priority support.
How do we onboard employees?
Employees receive an invitation and can download the app with a company access code. Training and support are included.
Who has access to my medical records?
Only authorized providers and your chosen insurer. You remain in full control of your data.
Who can use MiAid?
MiAid is designed for individual travellers, corporate HR teams managing global staff, and healthcare providers serving international patients.
What response times can I expect?
Instant chat response for urgent issues, and within 24 hours for non-urgent queries.
Can MiAid help if I don’t speak the local language?
Yes. Our customer care team provides multilingual assistance and connects you to English-speaking doctors or interpreters.
Can I use MiAid before I travel?
Yes. You can research healthcare providers, pre-load emergency contacts, and check local health alerts through the app.
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Can MiAid integrate with our existing insurance or EAP program?
Yes. We work with insurers and HR platforms to streamline claims and reporting.
How do clinics or hospitals join?
You can register as a partner clinic through our provider portal. Our team will guide you through onboarding and credential verification.
Region C: Malaysia, Indonesia, Thailand, India, Sri Lanka;
Region D: Italy, France, Spain, Dubai, Turkey;
Region E: China
Region C: Malaysia, Indonesia, Thailand, India, Sri Lanka;
Region D: Italy, France, Spain, Dubai, Turkey;
Region E: China
What payment methods do you accept?
We accept major credit cards, bank transfers (for corporate clients), and insurance integration where applicable.
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Is my data secure with MiAid?
Yes. We use end-to-end encryption and comply with GDPR and HIPAA standards.
How does MiAid support international employees?
We give your staff a single point of contact for healthcare and safety abroad, reducing stress and ensuring duty of care compliance.
Why partner with MiAid?
We connect you with international patients, provide upfront verification of insurance/payment, and reduce language barriers.
How do I contact MiAid support?
You can reach us via in-app chat, email, or our 24/7 multilingual customer care line.
Is there a free trial?
Yes. New users and corporate partners can trial MiAid for free for 14 days.
Do I need insurance to use MiAid?
No. You can access customer care and healthcare navigation even without insurance. However, integration with your travel insurance makes claims faster and simpler.
Do I need to download the app to use MiAid?
Yes, the app is the main way to access services, but HR partners and providers also have web-based portals.
What is MiAid?
A travel safety and healthcare platform that connects international travellers with trusted healthcare providers, customer care support, and insurance partners worldwide.
